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Blog posts and articles by Falcony

Posts tagged with "property-management"

What is a Tenant Complaint?

In the world of property management, tenant satisfaction plays a pivotal role in maintaining the...

Property Management
4 min read

From Frustration to Delight: Transforming the Commercial Real Estate Customer Journey

Most property asset managers understand the importance of delivering a positive customer experience...

Property Management
4 min read

Six strategies for resolving commercial tenant complaints and disputes

As a commercial property owner or manager, it is important to effectively address tenant complaints...

Property Management
3 min read

The Net Effect of Losing a Tenant

As a property manager, it's important to review your tenant experience every time you lose a...

Property Management
3 min read

5 Features Every Tenant Portal Must Have

A tenant portal is ultimately there to enhance the relationship between you, the property manager,...

Property Management
3 min read

Where Email Fails To Improve Tenant Experience

A well-rounded tenant experience involves a diverse combination of skills and the efficient...

Property Management
5 min read

Why Phone Calls Are Not An Effective Channel For Commercial Tenants

We use our phones for almost everything. Phones are such an accessible and convenient part of our...

Property Management
5 min read

What Low Reporting Rates Mean For Commercial Tenant Satisfaction

Tenants experience your building and its facilities in a way that you can’t. They know when issues...

Property Management
3 min read

How To Manage Commercial Tenant Contacts Easily

Commercial tenants often have several numbers that you can contact and different individuals...

Property Management
3 min read

Involve your stakeholders to report

At Falcony, we create solutions that multiply the amount of observations and enable our customers to gain greater understanding of what’s going on in their organisations, areas of responsibility and processes.